This explains what we collect, why, and who we share it with. In plain terms: we collect what we need to sell you a device, bill you, ship to you, and run the filtering service you asked for.

What we collect

Account details — your name, email address, phone number, and shipping address.

Device details — the serial number and IMEI of the phones on your account, plus which apps are installed on them. We need this to provision service and to apply your filtering standard.

Billing details — what you bought, your invoices, and your payment history.

Support correspondence — what you write to us, so we can help.

Card details

We do not store your card number. Payments are handled by Stripe, which holds the card and gives us back only a reference to it plus the brand, last four digits, and expiry date so you can recognise which card is on file.

Who we share it with

We use a small number of service providers, and share only what each needs to do its job:

• Stripe — to take payments.
• OneBill — to produce invoices and manage your subscription.
• UPS and our shipping provider — to deliver your device and give you tracking.
• Your chosen auditor — to apply the filtering standard you selected.
• Email delivery providers — to send order, billing, and service email.

We do not sell your personal information, and we do not share it for anyone else's advertising.

Why we are allowed to hold it

We hold this information to provide the service you bought, to bill you for it, and to meet our legal and tax obligations.

How long we keep it

For as long as you have an account with us, and afterwards for as long as we need it to meet legal, tax, and accounting obligations. Billing records in particular are kept for the period the law requires.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email support@safetelecom.net and we will respond. Some information we are required to retain even after an account closes — billing records, for example — and we will tell you if that applies.

You can opt out of marketing email at any time using the unsubscribe link in it. Email about your orders, billing, and service is part of the service itself and is not marketing.

Website analytics

We may use standard website analytics to understand how our site is used and to improve it. This does not include the contents of your device.

Children

Our service is bought by adults. Where a device is set up for a child by a parent or guardian, the account and its information belong to that adult.

Changes

If we change this policy we will update the effective date at the top of this page.

Contacting us

Questions about your information or this policy can go to support@safetelecom.net. Please include your account number so we can find you quickly.