How and when your device gets to you.

Handling time

We program each phone with KosherOS before it ships, so orders leave us within 1–2 business days. You will get an email with a tracking number as soon as the shipping label is created. This is separate from delivery time — the carrier's transit clock starts once we hand the package over.

Delivery within the United States

Devices ship via UPS, and every order is fully insured. Delivery time varies by destination — the estimate shown at checkout is the carrier's transit time after we ship. It is an estimate from the carrier, not a guaranteed delivery date, and it does not include our 1–2 day handling time.

International delivery

We ship internationally via DHL. Cost and delivery time depend on the destination country — contact us and we will give you the details for yours.

Customs duties, taxes, and import charges are set by the destination country, not by us. We cannot predict or control them, and they are the recipient's responsibility.

Shipping cost

Shipping is quoted at checkout based on your address and the service you pick, so you see the exact cost before you pay.

Tracking your order

We email you a tracking number when the label is printed, and again when the carrier reports delivery. You can also see the status of any order in your account, and track it directly with the carrier.

Lost or damaged in transit

If a package is lost or arrives damaged, tell us and we will open an investigation with the carrier. That has to be started within 10 business days, and carrier claims typically take up to two weeks to resolve. Once the claim is approved we send a replacement, or refund you if we cannot replace it.

If your order arrives damaged, or it is not what you ordered, tell us within 5 days of receiving it.

If something goes wrong

Email support@safetelecom.net with your order number and we will sort it out.

Contacting us

Questions about an order or delivery can go to support@safetelecom.net. Please include your account number so we can find you quickly.