This page explains how cancelling works and when money is and is not returned. It covers the KosherOS subscription. Your phone is a separate one-time purchase.

How to cancel

Go to Account → Subscriptions and choose Cancel license on the phone's plan, or remove the selected add-on. You can also email support@safetelecom.net and our team will help.

When cancellation takes effect

Access is removed immediately and future renewal charges stop. Core OS license cancellation removes core and add-on access on that phone. Removing one add-on removes only that add-on's access.

For example, cancelling a monthly plan on the 5th removes access on the 5th. Cancelling a prepaid yearly or two-year plan also removes access immediately.

Refunds

Unused subscription time is not refunded or credited, including unused time on a yearly or two-year plan.

The same applies when you move to a cheaper plan: the new price starts at your next billing date, and the difference for the current period is not refunded.

Your phone

The phone is yours. Cancelling the KosherOS licence stops the filtering and management service on the device; it does not affect your ownership of the hardware.

Cancelling a subscription is not the same as returning a device. If you want to send a phone back, the return terms below apply.

Returning a device

You have 14 days from receiving your order to request a return. Returns are for the price of the device; shipping costs are not refunded.

To return a phone it must be:

• in new, unused condition
• factory reset
• in its original packaging, with all accessories included

A 15% restocking fee applies to standard returns. It does not apply to a verified defective device, or to digital software upgrades.

How a return works

Email support@safetelecom.net to start. We will issue you an RMA number within 7 days of you contacting us, and you then have 14 days from the date the RMA is issued to send the device back.

Write the RMA number on the outside of the box, and ship it by insured ground service with tracking. Return shipping is at your cost unless the device is defective or covered by warranty, in which case we cover it. Where return shipping is your responsibility, it is deducted from the refund.

If your device is faulty

Report a hardware problem within 7 days of receiving it. We will inspect the device, and where the defect is confirmed we will repair, replace, or refund it — with no restocking fee.

A defect means something wrong with the device as we sent it. Damage caused after delivery is not covered: scratched screens, cracked cases, dents, and liquid damage are all excluded.

Wrong or damaged on arrival

If your order arrives damaged, or it is not what you ordered, tell us within 5 days of receiving it so we can put it right.

Billing problems

If you think you have been charged incorrectly, email support@safetelecom.net with your account number and the invoice number. Every invoice is available as a PDF in Billing & Payments under Invoice History. We will look into it and correct anything that is wrong.

Contacting us

Questions about cancelling or a charge can go to support@safetelecom.net. Please include your account number so we can find you quickly.